Welcome to Siliconcloud, a high-value GenAI open platform operated by Beijing Silicon Flow Technology Co., Ltd. and its affiliates (“SiliconFlow” or “we”). We take the protection of user (“you”) information very seriously. When you register, log in, or use https://siliconflow.cn/zh-cn/siliconcloud (the “Platform”), we collect information that you actively provide based on your use of this platform as well as information generated during your use of our services collected through automated means, collectively referred to as “User Information.” We will collect, use, store, transfer, and protect your User Information in accordance with the provisions of this Privacy Policy. If our services contain links to third-party websites, applications, or services, this Policy does not apply to any products, services, websites, or content provided by third parties. If your company or other operating entity utilizes our products or services to provide services to your customers, you must establish your own User information protection policy that complies with the transaction scenario. We hope to introduce to you how we handle your User information through this Privacy Policy. Before you start using our services, please carefully read and understand this Policy, paying particular attention to the provisions we have highlighted in bold, to ensure that you fully understand and agree before proceeding. If you do not agree with this Privacy Policy, you should immediately stop using the services. By choosing to use the services, you are deemed to accept and acknowledge our processing of your relevant information in accordance with this Privacy Policy.

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Overview

This Privacy Policy will help you understand:

  1. How we collect and use your User Information
  2. Our use of cookies and similar technologies
  3. How we store your User Information
  4. How we share, transfer, and publicly disclose your information
  5. How we protect the security of your information
  6. How we manage your User Information
  7. Terms for the use of minors
  8. Revisions and notifications regarding the Privacy Policy
  9. Scope of application

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1. How We Collect and Use Your User Information

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1.1 We Actively Collect Your User Information

To ensure your normal use of our platform and to the extent permitted by law, We will collect the user information you actively provide in the following scenarios and business activities when using our services, as well as the user information generated during your use of our services through automated means, including but not limited to the personal information you provide. Please note that if the information cannot identify your personal identity on its own or when combined with other information and is unrelated to you, it does not constitute your personal information in the legal sense; when your information can identify your personal identity either on its own or when combined with other information, or when data that we are unable to link to any specific User is used in conjunction with other User Information, such information will be processed and protected as your User Information under this Privacy Policy during the period of combined use. It should be clarified that personal information does not include information that has been anonymized.

1.1.1 When You Register, Authenticate, and Log In to Your Platform Account
When you register an account on our Platform, you may create an account using your mobile phone number. We will verify the validity of your identity by sending an SMS verification code, and the collection of this information is to assist you in completing registration and logging in. If you log in to the Platform using an account from another platform, you authorize us to obtain relevant information from your other platform account, such as account/account information from third-party platforms like WeChat (including but not limited to your name, profile picture, and any other information you authorize).

1.1.2 When You Subscribe to or Activate a Service
Before you subscribe to or activate any service we provide, we are required by the laws and regulations of Mainland China (excluding Hong Kong, Macau, and Taiwan) to perform real-name verification on you.
(1) For Individual Users: You may need to provide your true identity information, including your full name, ID number, front and back photos of your ID, your China UnionPay Type I Bank Account Number Issued by Member Institutions or credit card number, and the mobile phone number registered with the bank etc. to complete real-name verification.
(2) For Entity Users: You may need to provide information about your entity, including the entity name, Unified Social Credit Code, authorization letter for account registration (with official seal), registration/qualification certificate of the legal representative or organization (certificate types include business license, organization code certificate, institution legal person certificate, social group legal person registration certificate, administrative law enforcement entity qualification certificate, etc.), bank name, bank account number (UnionPay bank account or credit card number), legal representative or authorized person’s name, ID number, front and back photos of their ID, and a photo of the legal representative’s ID etc. to complete real-name verification. Additionally, you may need to provide personal information of a corporate contact, including name, phone number, and email etc. We may use this information to verify your identity and may use it to promote or introduce services, send business notifications, issue invoices, or communicate with you for business purposes. If the information you provide contains third-party personal information or User Information, you agree and guarantee that you have obtained authorization from the relevant rights holder before providing such information to us.
(3) During the above real-name verification process, if you complete real-name verification through facial recognition, you will need to provide biometric information of your facial features and authorize us to verify this information through a national, authoritative, and trusted identity verification institution.

1.1.3 When You Use the Service
(1) We are committed to providing you with a secure and reliable product and service environment. Providing high-quality and reliable services and information is our core goal. Meanwhile, we ensure the stable operation of our products and services and protect the legitimate interests of you, other users, or the public. Therefore, we collect necessary information for maintaining the safe and stable operation of our products and services.
(2) When you browse or use this platform, to ensure the normal operation and security of the website and services, prevent risks from cyber-attacks or intrusions, and more accurately identify violations of laws, regulations, or relevant agreements and service rules of this platform, we may collect your device information, such as resolution, time zone, and language settings, network access method, and type, as well as browsing history. Such information is essential for us to provide and ensure the normal operation and network security of our services.
(3) To enhance your experience and ensure the security of your use, we may record network log information, usage frequency, crash data, usage conditions, and related performance data on this platform and its associated services.
(4) When you participate in surveys or lottery activities on this platform, the platform may retain information such as your account ID, name, address, phone number, job title, and product and service usage information. This information will be used to contact you, verify your identity, and provide rewards (if applicable) according to the rules of the specific activity. In cases where the rules of specific surveys or prize draw conflict with this agreement, the activity rules shall prevail.
(5)We may collect user consultation records, fault reporting records, and troubleshooting processes (such as communication or call records) generated from your use of this platform and related services. We will record and analyze this information to respond to your help requests more promptly and to improve our services.
(6)Contract information: If you need to apply for offline delivery or conduct product testing, please contact contact@siliconflow.cn.
(7)In order to provide you with domain name services, we will collect the domain holder’s name, contact person’s name, mailing address, region, postal code, email address, landline/mobile number, identification number, and ID photo in accordance with relevant requirements of the Ministry of Industry and Information Technology. You understand and authorize us and third-party domain service providers to use this information to provide you with domain name services.
(8)To provide you with certificate center services, we will collect the contact person’s name, email, mobile number, company name, city, and address of the company in accordance with requirements from digital certificate certification authorities. You understand and authorize us and third-party certificate service providers to use this information to provide you with certificate center services.
(9)You acknowledge and agree that, during your use of products and/or services, we may send notifications to one or more of your contact methods (i.e., phone number and email) for purposes such as user message notifications, identity verification, security verification, and user experience surveys; in addition, we may send commercial information about services, functions, or activities that you may be interested in via text messages or phone calls to the phone numbers collected in the aforementioned process. However, rest assured that if you do not wish to receive this information, you can unsubscribe via text message or email reply, or contact us directly to unsubscribe.

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1.2 We may obtain User Information from third parties.

In order to provide you with better, superior, and more personalized services, or to jointly provide services, or to prevent internet fraud, our affiliated companies and partners may share your Information with us based on legal regulations, agreements with you, or your consent. We will make every commercial effort to protect your User Information in accordance with relevant laws and regulations and/or as required by the identity verification function.

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1.3 Processing of changes to the purposes of collecting and using User Information

Please understand that as our business develops, the functions or services we provide may be adjusted. In principle, when new functions or services are related to those we currently provide, the collection and use of User Information will be directly or reasonably related to the original processing purpose. Only in scenarios where there is no direct or reasonable relation to the original processing purpose, we will inform you again about the collection and use of your User Information in accordance with legal regulations and national standards through page prompts, interactive processes, and agreement confirmations.

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1.4 Business and customer data

Please understand that your business and customer data differ from User Information. This platform will handle your business and customer data as follows:

1.4.1 The data you input, provide feedback on, correct, process, store, upload, download, distribute, and handle through other means (collectively referred to as “process”) via the services provided by this platform (excluding third - party services) are your business and customer data (“interaction data”), and you have full ownership of your interaction data.. As a neutral technology service provider, the technical services provided by this platform will only process your interaction data strictly in accordance with your instructions. Unless otherwise provided by laws and regulations, otherwise agreed upon in accordance with specific product rules, or when providing you with technical assistance at your request for troubleshooting or resolving technical issues, we will not access your interaction data, nor will we engage in any unauthorized use or disclosure of your interaction data.

1.4.2 You are responsible for the source and content of your interaction data. We advise you to carefully assess the legality of the data’s source and content. You must ensure that you have the right to authorize this platform to process this interaction data through technical services. The processing must comply with relevant laws and regulations. There should be no illegal, rule - breaking, or rights - infringing acts, and no breach of contracts with third parties. Also, the interaction data must not be used for illegal or improper purposes. If any issues arise due to the content of your interaction data, or your actions of processing the data or authorizing this platform to do so, which violate laws, regulations, departmental rules, or national policies, you will be solely responsible for all resulting consequences and liabilities.

1.4.3 Subject to the provisions of the preceding paragraph, for any personal information contained in any data, including interaction data, obtained by this platform from the information you provided, you shall, in accordance with the law, fulfill the obligation of prior notice to the relevant personal information subjects, obtain the separate consent of the relevant personal information subjects, and ensure that:
(1) You provide written explanation and confirmation regarding the source and legality of the personal Information in the manner required by us;
(2) Upon our request, you provide the scope of authorization and consent for the processing of personal Information, including the purpose of use, and that the personal Information subjects consent to your use of this platform to process their personal Information;
(3) If the personal Information processing activities you need to carry out using this platform and related services exceed the scope of authorization consent for such personal Information, you are responsible for obtaining the explicit consent of the personal Information subjects within a reasonable period after providing the personal Information or before we process the personal Information, and you shall provide written proof to us upon our request.
You understand and agree that, unless the above conditions and other legal requirements are met, you may not provide us with interaction data that contains personal Information. If you breach the above obligations, fail to provide reasonably satisfactory proof as required, or if we receive complaints or reports from personal Information subjects, we reserve the right, at our sole discretion, to refuse the transmission of your related data (including by limiting relevant service features, freezing, deactivating, or reclaiming accounts as appropriate) or to refuse to process relevant personal Information and related data according to your instructions. You shall bear all resulting liability in such cases.

1.4.4 You understand and agree that you are responsible for storing your interaction data according to your own requirements. We only provide data storage services as required by relevant laws and regulations or as stipulated in specific service rules (for example, there is a specific agreement between you and our data center for the storage of your business and customer data). You understand and further agree that, unless otherwise provided by laws and regulations or as agreed in the service rules, we have no obligation to store your interaction data , and we will not assume any responsibility for your data storage efforts or outcomes.

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2. Use of Cookies and Similar Technologies

Cookies and similar technologies are commonly used technologies on the internet. When you use this platform, we may use related technologies to send one or more cookies or anonymous identifiers to your device to collect and store your account information, search history, and login status information. Cookies and similar technologies help you avoid repetitive steps and processes of filling in account information and entering search content, and also help us improve service efficiency and enhance login and response speed.
You can refuse or manage cookies through your browser settings. However, please note that if you disable cookies, you may not be able to enjoy the best service experience, and the availability of certain features may be affected. We promise that we will not use your User Information collected through cookies or similar technologies for any purposes other than those described in this privacy policy.

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3. How We Store Your User Information

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3.1 Location of Information Storage

For the sake of service professionalism, we may delegate affiliated companies or other legal entities to provide you with one or more specific services on this platform. In accordance with legal regulations, we will store User Information collected and generated during the operation of this website and related services within the territory of the People’s Republic of China. ###3.2 Duration of Information Storage 3.2.1 We will retain your User Information only for the duration necessary to provide this platform and related services. However, you understand and acknowledge that the necessary storage period may vary based on different services and their functional requirements. The criteria we use to determine the storage period include:
(1) The time required to retain User Information to achieve the business purpose, including providing services, maintaining relevant transaction and business records as required by law, ensuring the security of systems and services, and responding to potential user inquiries or complaints, and problem resolution;
(2) A longer retention period agreed upon by the user;
(3) Special requirements for retaining User Information as stipulated by laws, contracts, etc.
3.2.2 We will retain the relevant information until you withdraw your authorization, delete, or cancel your account. After the necessary period has expired, we will delete or anonymize your information. If there are legal regulations mandating retention, even if you cancel your account or request the deletion of your User Information, we may be unable to delete or anonymize your User Information.

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4. How We Share, Transfer, and Disclose Your Information

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4.1 Partners Involved in Data Use

4.1.1 Principles
(1) Legality Principle: Data use activities involving partners must have legitimate purposes and comply with the legal basis for legality. If a partner’s use of information no longer conforms to the legality principle, they should not use your User Information or should do so only after obtaining the appropriate basis for cooperation.
(2) Legitimate and Minimal Necessity Principle: Data use must have a legitimate purpose and should be limited to what is necessary to achieve that purpose.
(3) Security and Prudence Principle: We will carefully assess the purposes for which partners use data, conduct a comprehensive evaluation of these partners’ security capabilities, and require them to adhere to cooperation legal agreements. We will implement strict security monitoring of the software development kits (SDK) and application programming interfaces (API) used by partners to protect data security.
4.1.2 Entrusted Processing
In scenarios involving the entrusted processing of User Information, we will sign relevant processing agreements with the entrusted partners in accordance with legal regulations and supervise their activities related to the use of User Information.
4.1.3 Joint Processing
In scenarios involving joint processing of User Information, we will sign relevant agreements with partners according to legal regulations and specify each party’s rights and obligations to ensure compliance with legal provisions during the use of relevant User Information and to protect data security.
4.1.4 Scope of Partners
If specific functions and scenarios involve services provided by our affiliated parties or third parties, the scope of partners includes our affiliated parties and third parties.

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4.2 Scenarios of Joint Processing or Entrusted Processing of User Information

4.2.1 Certain specific modules or functions in this platform and related services are provided by partners. You understand and agree that in our cooperation with any partners, we will only provide your user information to them within the minimum scope necessary for service provision, based on the principles of legality, justness, necessity, and security - conscious prudence, and we will make efforts to ensure that partners comply with this privacy policy and other appropriate confidentiality and security measures we require, committing not to use your information for any other purposes.
4.2.2 To provide better services, we may entrust partners to offer services to you, including but not limited to customer service, payment functions, real-name authentication, and technical services. Therefore, to provide services, we may share certain information with partners. For example:
(1) For user real-name authentication, when you use the identity verification function or related services, it may be necessary to complete real-name authentication to verify your identity according to relevant laws and security requirements. During the real-name authentication process, the certification service organization we cooperate with may need to use your real name, ID number, and phone number, etc..
(2) The payment function is provided to you by third - party payment institutions that cooperate with us. To offer this function, the third - party payment institutions may use your name, bank card type, card number, expiration date, ID number, mobile phone number, etc.
(3) To promptly handle your complaints, suggestions, and other requests, our customer service providers (if any) may need to use your account information and details related to the events in question, so as to understand, address, and respond to relevant issues in a timely manner.
4.2.3 Data Usage for Service Security and Analysis(1) Ensuring Usage Security: We highly value the security of accounts and services. To protect your and other users’ account and asset security and ensure that your and our lawful rights and interests are not compromised, our partners and we may use essential device, account, and log information.(2) Service Usage Analysis: To analyze how our services are used and enhance user experience, our partners and we may collect statistical data on your service usage, such as crash or shutdown data, which cannot readily identify or be linked to your identity.

###4.3 User Information Transfer We will not transfer your User Information to any other third party, except in the following cases:
4.3.1 We may provide a transfer pathway upon your written request and in compliance with national cybersecurity department requirements.
4.3.2 With your explicit consent, we may transfer your User Information to other third parties.
4.3.3 In cases of platform operational changes, mergers, acquisitions, or bankruptcy liquidation involving the transfer of User Information, we will inform you of the situation as required by law and request that the new entity holding your information continue to comply with this Privacy Policy or meet security standards no lower than those stipulated in this Privacy Policy. Otherwise, we will require the company or organization to re-obtain your authorization and consent. In cases of bankruptcy without a data successor, we will delete your information.

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4.4 Disclosure of User Information

4.4.1 In principle, we will not publicly disclose your User Information unless we have obtained your explicit consent or are required to do so under national laws and regulations.
(1) With your explicit consent or based on your voluntary choices, we may publicly disclose your User Information.
(2) To protect your or the public’s personal or property safety, we may disclose your User Information in compliance with applicable laws or platform-related agreements and rules.
4.4.2 Exceptions to Authorization and ConsentPlease understand that in the following situations, we may collect and use your User Information without first obtaining your authorization and consent, in accordance with laws, regulations, and relevant national standards:
(1) When it is necessary for fulfilling legal obligations.
(2) When it is directly related to national security or national defense.
(3) When it is directly related to public safety, public health, or significant public interests.
(4) When it is directly related to criminal investigation, prosecution, trial, and enforcement of judgments.
(5) When it is necessary to protect your or others’ major lawful interests, such as life or property, and it is difficult to obtain your consent.
(6) When you have made your Information public to the public yourself.
(7) When it is necessary for concluding or fulfilling a contract based on the User Information subject’s request.
(8) When Information is collected from legally disclosed sources, such as legitimate news reports or government disclosures.
(9) When necessary to maintain the secure and stable operation of software and related services, such as detecting and handling software and service failures.
(10) When necessary for lawful news reporting.
(11) When necessary for academic research institutions conducting statistical or academic research in the public interest, and when the results are provided publicly in a manner that anonymizes any personal Information.
(12) Other circumstances provided by laws and regulations.
Please take note that if information cannot individually or in combination with other information identify your personal identity, it does not constitute your personal Information in the legal sense. When your information, either alone or in combination with other information, can identify your personal identity, during the period of combined use, such information will be treated as your user information and protected in accordance with this Privacy Policy.

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5.How We Protect the Security of Your Information

We place a high priority on user information security and strive to implement reasonable security measures (both technical and managerial) to protect your information from unauthorized access, disclosure, misuse, modification, damage, loss, or leakage. We will use encryption technologies, anonymization, and other feasible means that meet industry standards to safeguard your information, employing security mechanisms to minimize the likelihood of malicious attacks.
Dedicated personnel and systems are in place to ensure your information security. We follow strict data usage and access controls. Despite taking effective measures and adhering to legal standards, please understand that due to technical limitations and the potential for malicious actions, absolute security cannot be guaranteed in the internet industry, and we will make every effort to ensure the security of the information you provide to us. You acknowledge and understand that the system and communication networks you use to access our services may be affected by factors beyond our control. Therefore, we strongly recommend you take proactive measures to protect user information security, such as using complex passwords, regularly changing passwords, and not disclosing account passwords to others.
We have developed emergency response plans and will promptly activate them in the event of a user information security incident to prevent the spread of potential harm. If a user information security incident occurs (such as a leak or loss), we will inform you in a timely manner according to legal requirements, including the basic situation and possible impact of the incident, actions we have taken or will take, suggestions for self-protection and mitigation, and remedial measures. We will notify you via push notifications, emails, letters, or text messages. If it is difficult to notify each individual, we will release an announcement in a reasonable and effective manner. Additionally, we will report the handling of user information security incidents to relevant regulatory authorities as required.
We remind you that the user information protection measures outlined in this Privacy Policy apply only to this platform and related services. Once you leave this platform, browsing or using other websites, products, services, or content resources, we cannot protect any information you submit on software or websites outside of our platform, regardless of whether such websites or software were accessed via links or guidance from this platform.

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6. How We Manage Your User Information

We highly value the management of User Information and legally protect your rights to access, copy, correct, supplement, delete, withdraw consent, cancel your account, file complaints, and make reports regarding your information, thereby allowing you to safeguard your privacy and information security.

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6.1 Your Rights in User Information Processing Activities

6.1.1 Generally, you can access, copy, correct, supplement, view, modify, or delete the User Information you have provided.
6.1.2 You may request the deletion of your User Information in the following circumstances:
(1) If the purpose for processing has been achieved, cannot be achieved, or is no longer necessary to achieve.
(2) If our User Information processing activities violate legal regulations.
(3) If we have collected or used your User Information without obtaining your consent.
(4) If our User Information processing activities violate our agreement with you.
(5) If we have stopped providing products or services, or if the storage period of User Information has expired.
(6) If you have withdrawn your consent authorization.
(7) If we no longer provide you with services.
(8) Other circumstances stipulated by laws and administrative regulations.

6.2.1 You understand and agree that each service requires certain essential User Information to be completed. Besides the collection of essential User Information for business functions, you may choose to withdraw your authorization or change the scope of your authorization. You may also withdraw all authorization for us to continue collecting your User Information by canceling your account.
6.2.2 You understand and agree that after you withdraw consent or authorization, you will not be able to continue using the services associated with the withdrawn consent or authorization, and this platform will no longer process your corresponding User Information. However, your decision to withdraw consent or authorization will not affect the prior processing of User Information based on your authorization.

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6.3 How to Obtain a Copy of Your User Information

We will provide you with copies of the following types of User Information upon your written request: your basic information and user identity information. However, please note that the copies provided to you will be limited to the information we have directly collected.

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6.4 Responding to Your Requests

You are entitled to cancel your account, file reports, or submit complaints. To ensure security, you may need to provide a written request and additional proof of your identity. For reasonable requests, we will generally not charge fees. However, for repeated requests or those that exceed reasonable limits, we may charge a certain cost, depending on specific circumstances. For requests that are without basis, require excessive technical means (such as developing new systems or fundamentally changing existing practices), infringe on the legal rights of others, or are impractical (e.g., information stored on backup tapes), we may refuse to comply.
You understand and acknowledge that we may be unable to respond to your request in the following situations:
(1) When the request is related to fulfilling our legal obligations.
(2) When it is directly related to national security or defense.
(3) When it is directly related to public safety, public health, or major public interests.
(4) When it is directly related to criminal investigation, prosecution, trial, and judgment enforcement.
(5) When we have sufficient evidence that the User Information subject has malice or abuse of rights.
(6) When it is difficult to obtain consent for the protection of the life, property, or other significant lawful interests of the User Information subject or other individuals.
(7) When responding to the request, it would seriously impair the lawful rights and interests of the User Information subject or other individuals and organizations.
(8) When it involves commercial secrets.

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6.5 Notification of Business Cessation

If we cease to operate, we will stop collecting your User Information and notify you of the cessation by individually notifying you or through feasible commercial means, such as a public announcement, and delete or anonymize your User Information in our possession.

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7.Terms of Use for Minors

Our services are primarily targeted at enterprises and related organizations. Minors (under 14 years of age) should not create accounts or use this platform and its services. If we find that user information has been provided without prior verifiable consent from the guardian, upon written notification from the minor’s guardian, we will attempt to delete the relevant information as soon as possible.

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8. Revisions and Notifications of the Privacy Policy

To provide better services, this platform and related services will be periodically updated and adjusted. We may revise this Privacy Policy in a timely manner, and these revisions constitute part of the Privacy Policy and carry the same legal effect. However, without your explicit consent, we will not reduce the rights you are entitled to under the currently effective Privacy Policy.
After updates to the Privacy Policy, we will publish the updated version on this platform and notify you of the updated terms before they become effective via website announcements or other appropriate means, so that you are aware of the latest version of this Privacy Policy in a timely manner. If you continue to use this platform and related services, it will be deemed that you agree to the revised Privacy Policy in its entirety.
For significant changes, we will provide more prominent notifications (including, but not limited to, emails, SMS, system messages, or special reminders on the browsing page) to explain the specific changes in the Privacy Policy.
Significant changes in this Privacy Policy include, but are not limited to:
(1) Major changes in our service model, such as changes in the purpose of User Information processing, the type of User Information processed, and how User Information is used.
(2) Major changes in ownership structure, organizational structure, etc., such as business restructuring, bankruptcy, and mergers and acquisitions.
(3) Changes in the main recipients of User Information transfer, transmission, or public disclosure.
(4) Major changes in your participation rights in User Information processing and the methods of exercising these rights. (5) Changes to our contact methods and complaint channels.

##9. Scope of Application This Privacy Policy applies to products, services, solutions provided on this platform, and any other products, services, or solutions that may be periodically introduced by the company and included within the scope of services.
This Privacy Policy does not apply to third-party products or services provided on this platform that are governed by separate privacy policies and are not incorporated into this Privacy Policy. Your use of these third-party services (including any User Information you provide to these third parties) will be subject to the terms of service and privacy policies of these third parties (and not this Privacy Policy). You should make relevant requests, complaints, and reports through mechanisms established by these third parties, as specified in their policies. Please protect your User Information carefully and only provide it to third parties when necessary.
It is particularly noted that, as a user of this platform, if you use the technical services of this platform to further provide services to your users, the data generated from your business cooperation with your customers belongs to you. You should independently agree on relevant privacy policies with your users. This privacy policy does not serve as a substitute for the privacy policy between you and your users.

User AgreementAccount Subject Change Agreement